What Does a Reno Stars 3-Year Warranty Actually Cover? Vancouver Renovation Contractor Explained (2026)

Most Vancouver renovation contractors offer a one-year labour warranty — or no written warranty at all. Reno Stars backs every project with a three-year workmanship warranty, backed by a $5-million commercial general liability (CGL) insurance policy. Here is exactly what that means in practice, what it excludes, and how the claim process works.

What the Reno Stars 3-Year Warranty Covers

Reno Stars' three-year warranty covers defects in workmanship performed by their own crews and their directly contracted tradespeople. In plain terms: if something they built fails because of how it was installed, Reno Stars fixes it at no charge.

Common scenarios this covers in real Vancouver projects:

• Cabinet hardware failure: hinges, drawer slides, and soft-close mechanisms that fail under normal use within three years
• Tile adhesion failure: wall or floor tiles that delaminate because of improper substrate preparation — a known risk in Vancouver's older Vancouver Specials homes built before 1990
• Quartz countertop delamination: seams that open or slabs that separate from the substrate due to improper bonding
• Plumbing call-backs related to Rough-In: issues in the rough-in stage covered under the Reno Stars tradesperson warranty, not the manufacturer warranty
• Hardwood or LVP floor gapping or squeaking: caused by improper acclimation or subfloor preparation

See completed projects with real warranty-backed workmanship: Richmond whole-home renovation, North Vancouver bathroom renovation.

Planning a kitchen, bathroom, whole-home or commercial renovation? Get a free, no-obligation quote from Reno Stars.

What the Warranty Does Not Cover

Written warranties exist to define boundaries, not to obscure them. Reno Stars publishes their exclusions plainly:

• Homeowner-caused damage: impact chips, scratches, flooded floors from unlocked plumbing, or modifications made by other contractors after project handover
• Unauthorized changes: any scope modification or repair attempted without Reno Stars' prior written approval voids the related portion of the warranty
• Natural events: flood damage from burst pipes unrelated to workmanship, earthquake damage, or humidity-driven mould in Vancouver's damp climate when ventilation is adequate
• Trade manufacturer warranties: faucet cartridges, toilet innards, and appliance warranties are passed through to the original manufacturer — typically one to five years depending on the brand

How the Warranty Claim Process Works in Vancouver

Unlike a brokered contractor who patches together different tradespeople for every job, Reno Stars maintains three to five permanent in-house and directly contracted crews working across Greater Vancouver. The same team that built your project handles callback work — they already know the site, the materials used, and the sequence of construction.

When a client reports a warranty-eligible issue, the process is:

• The client contacts Reno Stars by phone, text, or email — no ticket system or call centre
• A site assessment visit determines whether the issue falls within warranty scope or falls under manufacturer or homeowner responsibility
• Warranty-eligible work is scheduled and completed by the original crew or a designated specialist from the same trade network
• All warranty visits are logged in the project record for traceability

Planning a kitchen, bathroom, whole-home or commercial renovation? Get a free, no-obligation quote from Reno Stars.

What Reno Stars Clients Say About the Experience

Five verified client reviews from Google and HomeStars demonstrate how the warranty-backed service translates in practice:

Andrew An (⭐⭐⭐⭐⭐): "Reno Stars had helped me get two renovation projects down in the past year. They always respond to my questions in a timely manner and make sure the construction site is clean and orderly. I would recommend this company to all my friends who need renovations."

Sam Chan (⭐⭐⭐⭐⭐): "Ryan and his team were great from start to finish. They were clear when we first defined the scope of the bathroom renovation and were fair in their pricing. The crew was courteous, hardworking, and professional and the final product looks great. I highly recommend Reno Stars and would use them again."

Brad Darnell (⭐⭐⭐⭐⭐): "Reno Stars is very helpful in choosing materials, and the craftsmanship of their work is high quality. My reno project included new hardwood floors, tile floors, and painting. I would recommend them to anyone interested in good quality work."

Di Eddie (⭐⭐⭐⭐⭐): "Reno Stars的队伍配合度很高，报价非常清晰，价格公道。Ryan和Jasper对我的项目都非常上心！十分推荐！"

Haibo Tang (⭐⭐⭐⭐⭐): "After carefully comparing many renovation providers, I ultimately chose Reno Stars. Their team is young, energetic, and full of fresh ideas. Every time I had a change of mind, they were highly responsive and collaborative. They have three to five stable teams working across Greater Vancouver year-round, which gave me strong confidence in their ability to deliver on time."

Why Three Years Matters More in a Vancouver Context

Vancouver's building stock creates specific delayed-failure patterns that a one-year warranty simply does not cover:

• Older homes (pre-1990): Vancouver Specials built in the 1970s and 1980s often have settling foundations and out-of-spec framing that causes finish cracks to appear in year two or three
• Moisture cycling: Vancouver's wet winters and dry summers cause wood framing and drywall joints to expand and contract — a tile that looks perfect in summer may show its first crack the following winter
• Condo board timelines: many warranty issues in strata buildings do not manifest until a full heating season has passed and residents report noise or cracks through the strata management process

Three years of coverage bridges the gap between project handover and the first full seasonal cycle, catching and correcting the issues that a one-year warranty would miss entirely.

The $5-Million CGL Insurance Layer

A workmanship warranty protects against craft failures. Commercial general liability insurance protects your home and possessions if something goes wrong during construction. Reno Stars carries a $5-million CGL policy — well above the provincial minimum — covering:

• Property damage to your home caused by Reno Stars' crew during the active construction phase
• Injury to third parties on your property during the project
• Damage to neighbouring properties from work performed by Reno Stars' crew

Ask any contractor for a certificate of insurance before signing. A one-page certificate takes five minutes to produce; a dishonest operator will stall.

Planning a kitchen, bathroom, whole-home or commercial renovation? Get a free, no-obligation quote from Reno Stars.

Frequently Asked Questions — Reno Stars Warranty

Does Reno Stars warranty cover items I bought separately, like a faucet or toilet?

No — manufacturer warranties on fixtures, appliances, and hardware pass directly to you from the supplier. If your Kohler faucet cartridge fails in year two, Kohler's own warranty applies. Reno Stars assists clients in documenting the issue and contacting the manufacturer, but the warranty claim is with the brand, not the contractor.

What happens if the issue is caused by my own changes after Reno Stars left?

Any modification, repair, or alteration made by a different contractor or the homeowner after project handover voids the warranty on the affected scope. If you hire a different electrician to add a circuit six months after Reno Stars finishes, any issue in that circuit is not covered by the Reno Stars warranty — even if the original Reno Stars work is flawless.

How quickly does Reno Stars respond to a warranty callback in Vancouver?

Response time depends on the nature of the issue. In Richmond, Burnaby, Coquitlam, and North Vancouver — where Reno Stars has permanent crews — most callback visits are scheduled within five business days of the initial contact. More complex issues requiring a specialist trade visit may take ten to fifteen business days.

Is the three-year warranty written into the contract?

Yes — the three-year workmanship warranty and the $5-million CGL insurance details are documented in Reno Stars' standard contract before any work begins. Every client receives a signed copy. The warranty start date is the final inspection sign-off, not the contract date.

Does the warranty transfer if I sell my home?

The workmanship warranty is non-transferable and applies to the original client named on the contract. If you sell your renovated home, the new owner does not inherit the remaining warranty period. However, Reno Stars offers an optional pre-sale inspection and touch-up service for clients preparing to list — contact them before listing to arrange this.